Shipping & Delivery
Where do you provide shipping to?
We ship almost anywhere in the World. Please enter your address at checkout to verify time and cost of delivery.
How long does it take to receive my products?
We take about 2-7 business days to fulfil and ship your order. Then you should add shipping times on top of that.
Speed and price depends on product type and destination and will be calculated at checkout. More than 90% of EU and US orders arrive within 6-10 business days after they have been placed.
Average delivery times (after fulfilment):
Europe & USA
| EXPRESS | STANDARD | ECONOMY | |
|---|---|---|---|
| Delivery times | 1-3 business days | 3-5 business days | 5-8 business days |
International
| EXPRESS | STANDARD | ECONOMY | |
|---|---|---|---|
| Delivery times | 1-3 business days | 3-5 business days | 5-10 business days |
How much is shipping?
Shipping costs are calculated at checkout after you enter your delivery address. We try to offer as many shipping options as possible so you can balance speed vs cost at your convenience.
Various shipping methods are available based on your address and package weight.
How can I track my order?
If the chosen shipping method offers tracking, an email containing your parcel tracking number/link will be sent to you as soon as your package is on its way and the courier marks it as shipped. If you did not receive it, please check your spam/junk folder.
Please follow the tracking link you received to track your parcel. If you have any issue or concern, please do not hesitate to get in touch at info@alienvampires.eu.
What method of payments are accepted?
We accepts all major credit cards as secure payment methods processed through PayPal servers. You don’t need to have a PayPal account to pay securely with your card.
Customs Fees
International shipments may incur customs fees depending on the destination country. The fee may vary depending on order value, country limits, etc. You are responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.
Shipped Separately
Some products might be shipped separately because they are packaged differently or because they are being shipped from different warehouses.
What about Returns?
Please refer to our Returns & Refunds page for info about returns.
How can I get help with my order?
You can reach us by clicking the Contact link located at the bottom of this page, or by emailing us at info@alienvampires.eu.