The shipping costs will be added during checkout based on the delivery address and weight. Please check out our shipping page for more info.

Shipping times vary based on country, regions and the method chosen. Shipping costs and times will be calculated at checkout after entering your delivery address.

Please note that when your order is ready to be shipped, you will receive a shipping confirmation by email.

Please understand that we have no influence on delivery delays due to safety measures of the customs authorities.

For more info please check our shipping page.

If the shipping method you have chosen at checkout offers tracking, then you will receive an email once the tracking code has been generated with instruction to follow your shipment.

Unfortunately, tracking services for international deliveries are not so efficient and sometimes they are not updated regularly. Please don’t worry if you don’t see a progress on your shipment status or if it keeps saying “not available“; give us a shout if you have any concern about your delivery: info@alienvampires.eu.

If for any reason you wish to cancel your order, you can do so by contacting us at info@alienvampires.eu within 12 hours from the order placement. Please note that cancellation requests received after 12 hours upon confirmation of your order will no longer be possible.

Kindly check out our returns & refunds page for instructions and get in touch with us at info@alienvampires.eu.

Unfortunately, on most of our products we can’t offer faster shipping right now, but we’re working on this!

You can safely shop on our store as a guest, but we strongly encourage you to register an account so that you can quickly check your previous orders, manage your preferred payment method and many other benefits.

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@alienvampires.eu

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@alienvampires.eu with photos of wrong/damaged items and we’ll sort that out for you.

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@alienvampires.eu within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Kindly check out our returns & refunds page for instructions and get in touch with us at info@alienvampires.eu.